PANDORA LOYALTY CARD TERMS AND CONDITIONS

1. The Pandora Loyalty Card is a loyalty initiative available to Pandora customers which allows customers to collect points each time a purchase of Pandora products is made in any Pandora Concept Store South Africa and Pandora Online South Africa store to be redeemed against certain Pandora jewellery items, and to access other exclusive benefits such as promotional initiatives from time to time. Earn one point for every item purchased with a minimum value of R379.00. When you reach 9 points you will choose any jewellery item worth R579.00 as a gift or a discount of R579.00 on your transaction to be redeemed in Pandora stores only. This gift or discount cannot be redeemed online however you can earn points. The digital loyalty card can be used in all Pandora Concept Stores in South Africa.

   The Pandora Loyalty Card offered by Pandora Jewellery South Africa ("we", "us", “our”) is made available to you in accordance with these Terms and Conditions, the Pandora Loyalty Card Privacy Policy which can be found on our website www.pandorashop.co.za , and any other rules posted on www.pandorashop.co.za (our "Site") (collectively, the "Ts&Cs"). The Pandora Loyalty Card initiative is operated on our behalf by an authorised third party, CONTACTLAB S.p.A, P.IVA e C.F. 09480090159, Via Natale Battaglia 12, 20127, Milan, Italy (“CONTACTLAB”). By applying for, and each time of use of a Pandora Loyalty Card, you (“your”, or the “user”) agree to be bound by the Ts&Cs, which constitute an agreement between you and us, and you warrant that you have the capacity and ability to agree to the Ts&Cs, and to carry out your obligations as set out in the Ts&Cs. If you do not accept and agree to be bound by the Ts&Cs, you must not use a Pandora Loyalty Card. The Ts&Cs may be modified at any time in our discretion, so please check back often.

   
   

   You may register for your Pandora Loyalty Card via the Site by clicking on the link “register”, following which you will be redirected to CONTACTLAB’s website and asked to enter your personal information and establish your Pandora Loyalty Card profile.  You may also register for your Pandora Loyalty Card by visiting one of our participating Stores in South Africa and speaking with staff, or through using our Pandora South Africa online store.

   
   

   Please note that we are not responsible for the content or accuracy of CONTACTLAB’s or any other off-Site pages, nor are we responsible for the availability of such external websites or resources, and, save as set out in and without prejudice to our obligations and your rights under the Pandora Loyalty Card Privacy Policy, we are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

   
   

   Each Pandora Digital Loyalty Card is made available and may be used subject to the following conditions:

   • • each Pandora Digital Loyalty Card is nominative and personal to the registered user, cannot be used by any third party and is not transferable.
   • • each customer may hold one Pandora Digital Loyalty Card and each Loyalty Card has a code unique to its holder and account. In the event you hold more than one Pandora Loyalty Card, please contact us at za.online@pandorastores.net or visit one of the Stores.
   • • where a Pandora jewellery item with a minimum value of R379.00 (free gifts excluded), based on final price after any discount or voucher application, is purchased at any point of sale registered under Pandora Jewellery South Africa, Pandora Concept stores, Pandora Online shop excluding Woodmead Outlet, (a “Qualifying Item”), the customer will be entitled to one point per Qualifying Item which will be credited to the relevant Pandora Digital Loyalty Card account;
For any purchase in store the points are immediately attributed by store staff, meanwhile for purchase on pandorashop the points will be automatically attributed within 10 days from the order confirmation.
   • • in the event that for any reason a credit note is issued by Pandora following the return of any Qualifying Item, any point(s) earned under the Pandora Loyalty Card initiative in respect of such purchased Qualifying Item shall be deducted from the relevant Loyalty Card;
   • • Pandora Loyalty Cards or points may not be returned or redeemed for cash (in whole or part);
   • • a Pandora Loyalty Card holder shall be entitled to receive from any Pandora Concept Store (excluding pandora.net) or the Pandora Online shop, a Pandora jewellery item with a maximum (full price, including VAT) value of up to R579.00 (a “Free Gift”) by redeeming each 9 collected points (which may have been collected on one or more Pandora Loyalty Cards) or a discount of R579.00 on your transaction to be redeemed in Pandora stores only.
   • • Pandora Loyalty Card points, once redeemed for a Free Gift, may not be re-credited;
   • • Free Gifts may not be part of a promotion or the subject of any discount;
   • • Pandora Loyalty Card holders may be asked for proof of identification prior to the issue of any Free Gift, or to availing of any Pandora Loyalty Card holder benefits;
   • • it is not possible to redeem a Free Gift with cash (in whole or in part) and a Pandora Loyalty Card holder may not choose a Free Gift in a value exceeding the applicable value threshold and, for example, pay the difference in cash;
   • • if a selected Free Gift has a value less than the applicable value threshold, the remaining value balance will not be held as any form of credit, the full applicable value threshold will be deemed to be have been redeemed by the Pandora Loyalty Card holder;
   • • Pandora is not responsible if a Pandora Loyalty Card is used without permission.
   
   

   We have the right to withdraw the Pandora Loyalty Card initiative and/or to cancel, suspend or deactivate any Pandora Loyalty Card (including any accumulated points or other benefits acquired by the Pandora Loyalty Card holder) at any time, in its sole discretion, on notice to the relevant Pandora Loyalty Card holder. The cancellation, suspension or deactivation of any particular Pandora Loyalty Card would usually, but without limitation, be in the case of:

   
   
   • • suspected theft and/or fraudulent use of a Pandora Loyalty Card;
   • • in case of improper use of the Pandora Loyalty Card, including any breach of any of the Ts&Cs or applicable law.
   
   

   Pandora will not be liable to any person in such regard, including, without limitation, for any loss of benefit pertaining to a Pandora Loyalty Card or the Pandora Loyalty Card initiative.

   
   

    Pandora employees are prohibited from registering for the Pandora Loyalty Card initiative or holding a Pandora Loyalty Card. Any purchase of a Qualifying Item made by Pandora staff will not attract Pandora Loyalty Card initiative points.

   
   

   If you have a complaint about any aspect of the Pandora Loyalty Card, please email za.online@pandorastores.net  giving your full name and address and contact details. In the event of any dispute between you and us, we will first attempt to resolve the dispute amicably and in good faith.